For hardware support issues, please visit our customer support page or email our support group.
Our expertise goes beyond building fast storage and compute hardware. We provide:
- Remote HPC systems management and administration services, as well as on-site services. We provide a layer of expertise to help you run, maintain, manage, enhance, and diagnose your HPC systems. We can help you efficiently run your systems so you can focus upon your mission — not your IT.
- Remote Storage systems management and administration services, as well as on-site services. We provide a layer of expertise at helping you run, maintain, manage, enhance, and diagnose your Storage systems issues.
These services are available for all hardware, whether purchased from Scalable Informatics, our partners, or others. We can customize a service offering to your needs rather than forcing you to shoehorn a fixed offering into your situation. Our goal is to reduce the mean time to solution as much as possible, not to have a menu-reader call you back "within four hours."
| Hardware Support Options | Scalable Informatics can help support your high performance computing and storage systems, providing proactive remediation and rapid response times. |
| Infrastructure Architecture | Scalable Informatics can help you design or re-engineer your computing and storage infrastructures to meet your objectives. |
| Services, Support and Consulting | Scalable Informatics provides services, support and consulting to help you achieve your project-based goals. Our expertise includes high performance computing and storage systems design/management/support, high performance visualization systems, and parallel and accelerated programming systems. |